Senior Fertility Counsellor
HCA Healthcare UK
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HCA Healthcare UK – World’s largest private acute and complex care hospital group and winner of 'The Best Private Healthcare provider 2016' and 'Best International Cancer Services' provider 2016.
The Lister Hospital campus in South-West London has been rated as ‘Outstanding’ by the Care Quality Commission in 2017, which highlights the exceptional care and highest quality of nursing and clinical care provided by our staff at the hospital.
The campus encompasses one of the most famous landmarks in Chelsea, The Lister Hospital located next to Chelsea Bridge, Chelsea Outpatients Centre, a modern and contemporary private diagnostic and treatment facility on the famous Chelsea Kings Road and our private outpatient physiotherapy service and independent private general practice at Chelsea Medical Centre.
In May 2017, the campus expanded to include a brand new purpose-built outpatient centre HCA UK Sydney Street, Chelsea.
The Lister Fertility Clinic, based at the main hospital site, is widely recognised as one of the leading fertility centres in the UK. Since opening in 1988, it has consistently maintained its reputation as being one of the most successful IVF clinics in the country.
As a Senior Fertility Counsellor you will organise, promote, deliver, evaluate and develop a professional, independent counselling service to those involved in assisted conception treatments at Lister Fertility Centre. You will provide a service that is sensitive and adaptable to the needs of the individual client, couple and family before, during and after treatment, taking into account physical health and abilities, form of involvement in assisted conception, stages of investigation, treatment and other sources of support. In addition to this you will also take responsibility for the management of the service within the requirements of the Human Fertilisation and Embryology Act 1990 and other policies and procedures.
This is a full time role working 22.5hrs per week
We'll look after you with our contribution pension scheme, the use of all HCA Healthcare UK facilities for acute medical conditions, annual salary review, 25 days holiday each year and access to a fantastic flexible benefits scheme. You can expect to be working in an environment that promotes the development of your skills and knowledge.
Duties & Responsibilities
•Maintain an accurate log of counselling referrals, uptake and other case statistics; and to carry out regular audit in order to monitor patients’ needs, assess provision and support further service/staff development
•Exercise autonomous professional responsibility for assessment of and provision for the counselling needs of patients referred to the service
About the individual
As the successful candidate you will be personable and professional, with a passion for delivering customer service and a desire to provide an exceptional patient experience, finding it easy to build rapport with people from different cultural backgrounds. You will also be able to work effectively under pressure, able to organise and multi-task and also work well within a team.
If you wish to find out more about this opportunity, please send through your details and we would be happy to accommodate an informal visit as part of your application process and look forward to meeting you.