Glasgow, United Kingdom
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GCRM is part of the Fertility Partnership, which is one of the largest providers of IVF in the UK. Our clinics, our staff and our patients, benefit from the partnership and all the expertise within the group.
We are seeking an enthusiastic and proactive individual who will be responsible for leading and maintaining the Healthcare Quality Management System (QMS) at the clinic (& its satellites), and implementing the system to continually improve the quality and effectiveness of the service provided in accordance with the conditions of the clinic’s Human Fertilisation and Embryology Authority (HFEA) licence. These conditions must also comply with the guidance on good practice as set out in the HFEA’s Code of Practice, Health Improvement Scotland (HIS) guidance and all relevant clinical and laboratory EU directives.
The role includes responsibility for management of the complaints procedure, patient satisfaction reviews, internal and external auditing, monitoring, evaluation and continual improvement.
Qualifications and experience