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Patient Adviser (Patient Relationship Manager)

Access Fertility
2 Eastbourne Terrace
London, United Kingdom

Date Added: 17 March 2017
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Access Fertility is the first, largest and most trusted provider of IVF Refund & Multi-Cycle Programmes in the UK. We work with over 30 partner fertility clinics to offer patients the chance to fix the cost of IVF treatment, make savings and receive a refund if they do not have a baby.


We are looking for a driven and confident individual to join our team working in a high-profile industry.


A Patient Relationship Manager’s role is to inform patients about their options with Access Fertility and what programmes are available. You will assist the patient through the enrolment process and help them with anything they need along the way, taking queries from a range of electronic methods including telephone calls, emails & instant messages. You will also liaise with our partner clinics on a regular basis to ensure everything is working smoothly, using our CRM system. You will manage data through our internal systems, attend promotional events and assist other team members with ad hoc tasks.


The role is varied and requires excellent time management skills along with a superb telephone manner. The applicant must have a good knowledge of Microsoft Office Packages and have the ability to adapt to learning new systems frequently. They must be able to work under pressure and to deadlines and be able to prioritise; working alongside a small, friendly team in a start-up environment. The applicant must also need to be considerate and sympathetic to different patient situations as IVF is a sensitive subject.


You will be working in our dynamic head office in WeWork Paddington with lots of perks.


The role would suit a recent graduate.  An interest in healthcare is essential.  Previous experience, while helpful, is not required.


Submit an application in the form of a CV and short covering letter.

Job Title:  Patient Adviser (Patient Relationship Manager)

Category:  Customer Service

Location:  Head Office (Central London)

Salary:  £18,000 - £20,000 (Starting base salary)

Job type:  Full time

Start Date:  April 2017

Deadline for Applications:  Thursday 30 March at 12:00pm


We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.


Salary:  See Listing
Closing Date:  31 March 2017
Preferred Method of Contact: Email

Contact:  Marissa
Access Fertility
2 Eastbourne Terrace
London, , United Kingdom
W2 6LG

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